Return & Refund Policy
We want you to feel confident ordering from Pestely™. This policy explains our return eligibility, damaged-item process, exchanges, and refunds.
1. 90-Day Return Window
Pestely™ offers a 90-day return policy. This means you have 90 days after receiving your item to request a return.
A return request must be submitted within this 90-day period in order to be considered under our voluntary return policy.
2. Return Eligibility
To be eligible for a return, your item must generally be in the same condition in which you received it.
- The item in its original condition
- The item unworn or unused, where applicable
- Any original tags, where applicable
- The original packaging
- Receipt, order confirmation, or other proof of purchase
We may ask for photographs or other information before authorizing a return so that we can verify the condition of the item and assist you efficiently.
3. How to Start a Return
To request a return, contact us at:
Please include your order number and a brief explanation of the reason for your return.
Once your return is approved, our support team will provide you with the appropriate return instructions and a U.S. return address.
4. Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible so that we can evaluate the issue and work to make it right.
- Your order number
- A description of the issue
- Photos of the item
- Photos showing any damage or defect
- Photos of the packaging where relevant
5. Non-Returnable Items
Certain types of products cannot be returned, except where applicable law requires otherwise.
- Perishable goods, such as food, flowers, or plants
- Custom or personalized products
- Certain personal-care goods
- Hazardous materials
- Flammable liquids
- Flammable or regulated gases
If you are unsure whether your item is eligible for return, please contact us at support@getpestely.com before sending anything back.
6. Sale Items & Gift Cards
Unless applicable law requires otherwise, we do not accept returns of final-sale items or gift cards.
If you have questions about whether a particular promotion or item is considered final sale, please contact our support team before purchasing.
7. Exchanges
The fastest way to receive a different item is to return the item you currently have.
Once your return has been accepted, you may place a separate order for the replacement item you would like.
8. European Union Right of Withdrawal
If merchandise is shipped to a consumer in the European Union and the statutory right of withdrawal applies, the consumer generally has the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.
Certain products and circumstances may be excluded from the statutory right of withdrawal under applicable law.
Nothing in this policy is intended to restrict or eliminate any mandatory consumer rights available under applicable European Union or national consumer-protection law.
9. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Please remember that your bank, card issuer, or payment provider may require additional time to process and post the refund to your account after we issue it.
10. Your Statutory Rights
This Return & Refund Policy provides Pestely™'s voluntary return terms and is not intended to limit any non-waivable rights or remedies you may have under applicable consumer-protection law.
Where applicable law provides you with rights that are more favorable than the terms stated in this policy, those statutory rights will apply.
Need Help With a Return?
Contact our support team with your order number and we'll help you with your return, damaged item, exchange, or refund question.
support@getpestely.com