Shipping Policy

Everything you need to know about order processing, delivery times, tracking, and receiving your Pestely™ order.

Delivery at a Glance

1. Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Processing time is the period required to prepare your order for shipment and is separate from the carrier's shipping time.

2. United States Shipping

After your order has been processed, the estimated shipping time within the United States is:

Including our standard 1–3 business day processing period, U.S. customers should generally allow approximately 8–14 business days from order placement to delivery.

3. International Shipping

For international orders, the estimated shipping time after processing is:

Including processing, international customers should generally allow approximately 8–15 business days from order placement to delivery.

Delivery times may vary depending on the destination country, local postal services, customs clearance, and circumstances outside our control.

4. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Promotional free-shipping offers, when available, may be subject to specific product, order-value, or destination requirements shown on our website at the time of purchase.

5. Order Tracking

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update. Tracking may not show movement immediately after a shipping label is created.

6. Multiple Items & Split Shipments

In some circumstances, items from the same order may be shipped separately. If this occurs, packages may arrive on different days even though they were purchased as part of the same order.

Receiving one package before another does not necessarily mean an item is missing from your order.

7. Delivery Delays

Although we work to have orders delivered within the estimated timeframes above, occasional delays can occur after a package has been handed to the shipping carrier.

If your order has not arrived within a reasonable period after the estimated delivery window, contact us at support@getpestely.com with your order number.

8. Shipping Address Accuracy

Please carefully review your shipping information before completing your order.

Customers are responsible for providing a complete and accurate delivery address, including any applicable apartment, suite, unit, building, or access information.

Once an order has entered fulfillment or has been handed to the carrier, we may not be able to change its delivery address.

9. Incorrect or Undeliverable Addresses

If a package cannot be delivered because the shipping information supplied at checkout was incomplete or incorrect, please contact our support team for assistance.

Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address supplied with the original order.

10. International Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, fees, or other charges imposed by the destination country.

Unless specifically stated otherwise during checkout, customs duties, import taxes, and similar charges imposed by local authorities are the responsibility of the recipient.

Pestely™ does not control customs processing times or charges imposed by government authorities or local carriers.

11. Package Marked as Delivered but Not Found

If tracking shows that your package has been delivered but you cannot locate it, please first check:

If you still cannot locate the package, contact us at support@getpestely.com with your order number and tracking information.

12. Lost Shipments

If your tracking information has stopped updating for an extended period or your shipment appears to be lost in transit, please contact support@getpestely.com .

Include your order number so our team can review the available tracking information and determine the appropriate next steps.

13. Damaged Packages

If your order arrives visibly damaged, please retain the product and packaging and contact us as soon as possible.

14. Changing or Canceling an Order

If you need to request a change or cancellation, contact us as soon as possible at support@getpestely.com .

We will do our best to accommodate your request, but we cannot guarantee that an order can be modified or canceled once it has entered processing or fulfillment.

15. Delivery Estimates Are Not Guarantees

Shipping carriers, customs authorities, severe weather, holidays, and other external circumstances may affect delivery times.

16. Returns & Refunds

Shipping and delivery are separate from our return and refund terms.

For information regarding returns, refunds, replacements, and eligibility requirements, please review our Return & Refund Policy .

Need Help With Your Order?

Our support team is here to help with tracking, delivery questions, damaged packages, and other shipping concerns.